Your rights, your information and how we use it
Concept Northern is committed to protecting your personal information.
How to contact us –
11-13 St Bryde Street
Telephone: 01355 573173
Information we collect and use -
What are cookies? –
A cookie is a small file. It is saved onto your computer or other device when you visit our website.
Cookies store small pieces of information. EG – They will remember you have visited our website of performed a certain action.
Cookies which are set to maintain your session on our Site
This is a cookie that ASP.NET uses to store a unique identifier for your session.
Typical Content: Randomly generated number
Expires: at end of session
Where we collect your information –
We may collect your personal information directly from you or from a variety of sources including:
Unfortunately, the transmission of information via the internet may not always be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
What we collect and use your information for –
We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:
If you do not wish us to collect and use your personal information in these ways, it may mean we will be unable to provide you with any of our services.
Who we may share your information with –
We may share your information with third parties for the reasons outlined in ‘What we collect and use your information for’
These third parties include:
We will never sell your details to someone else. Whenever we share your personal information, we will do so in line with our obligations and only with those as outlined above to keep your information safe and secure. When we share your information, we ensure that the organisation receiving your information has appropriate security measures in place to keep your information safe and to comply with general principles regarding data protection
Where your information is processed –
Customer Data held directly by Concept Northern is stored on secure servers in the UK. Concept Northern holds data in various forms, including electronic databases and paper files. It takes all reasonable steps necessary to ensure your data is adequately protected and processed in line with this privacy notice.
How we protect your information –
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information that is collected, recorded or used in any way, whether on paper, online or any other media will have safeguards applied in line with our data protection obligations.
Your information is protected by policies designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically.
Internally your data is stored on a select few systems, each of which are password protected and regularly backed up.
Additionally, all of our systems security is heavily monitored through both our in-house IT Manager and an external agency we employ to assist with this.
How long we keep your information –
We will keep your personal information only where it is necessary to provide you with our services while you are a customer.
We may also keep your information for longer than this period but only where required to meet our legal obligations, resolve disputes, act as evidence of claims and relationships, and to enforce its agreements.
The length of time we keep your information for these purposes will vary depending on the obligations we need to meet. When Concept Northern no longer needs your personal data, we will dispose of it in line with approved company processes. These will ensure all reasonable efforts and precautions are taken to protect the confidentiality of the data.
Your individual rights –
You have several rights into how Concept Northern uses your information.
How to make a complaint –