Complaints
Not Happy?
We value your feedback and are committed to providing the best possible customer experience. If you have encountered any issues or have concerns regarding our products, we encourage you to express them through this complaint submission process. Your input allows us to address problems promptly and improve our offerings.
Our goal is to ensure you have a positive shopping experience. Please treat our staff with courtesy and respect. Abusive language or aggression toward employees will not be tolerated.
To file a complaint:
- Please submit your complaint in writing to our Customer Services Team. Be sure to include your contact information so we can follow up with you directly via phone, email, or letter.
- Clearly explain the nature of your complaint and provide details on what happened and when. We will contact you regarding your complaint within 3 business days of receiving it.
- If you are not satisfied with the resolution, you may request for your complaint to be escalated to the Senior Managers Team for further review. Note that all complaints are reviewed by the General Manager as standard procedure. Please explain why you feel the original resolution was unsatisfactory.
- For unresolved complaints, the matter may be referred back to the appropriate college/university (if applicable) or to the Funding Body, depending on the specifics of the case. Our goal is to reach a satisfactory resolution for all complaints.
A complaint can be made in writing, by fax, e-mail or by telephone using the contact details below:
Department: Customer Services Team
Email: info@conceptnorthern.co.uk.
Tel: 01355 573 073 (Option 1)
Fax: 01355 573 173