Delivery & Returns
Returns & Replacements
Our goal is for you to be fully satisfied with your purchase. If for any reason an item does not meet your expectations, we happily accept returns of unused merchandise in original condition within 28 days of delivery.
Used merchandise cannot be returned unless defective. Returned merchandise should include the original packaging and tags and be in the same condition as when it was received.
Please note: We cannot return software if the license code we have provided has been used.
If you plan to send your laptop to us via postal carrier, please make sure to take the following precautions:
- Use a tracked shipping service so the package can be monitored in transit
- Fully insure the parcel for the value of the laptop
- Package the laptop carefully with adequate padding and protection
- Obtain delivery confirmation
- Keep documentation of tracking and insurance purchased
Concept Northern is not liable for any loss resulting from parcels lost in the post. We require valuable items like laptops to be shipped with insurance and tracking to avoid the sender being responsible for any damage or loss. .
How do I place an order?
Once your assessor creates your quote you will be given a Quote Reference Number. This will be shown on your SAAS paperwork and any correspondence you receive from us.
Once you have your funding and are ready to purchase please complete the following steps:
1. Upon receiving your award letter, email a copy to sales@conceptnorthern.co.uk. If you would like Concept Northern to telephone you to help with placing your order, please let us know and include your telephone number.
2. Visit www.assistiveit.co.uk and type your quote number into the box on the homepage. This will bring up the full list of items in the basket.
3. Follow the steps to purchase your products.
4. We will be in touch to arrange delivery.
5. If you ordered everything on your quote we will arrange the sending of a £20 Amazon voucher. If you have any difficulties placing your order you can contact our friendly staff who will be happy to assist you at the details below:
Email: sales@conceptnorthern.co.uk
Telephone: 01355 573 173
How can I upgrade my order?
You have the option to upgrade your recommended computer to a higher specification should you wish. We will require a make and model of the computer you wish to upgrade so we can send you a quotation of cost difference from your current order.
Fill in the Product Upgrade Request Form or call 01355 573 173 to notify us of your upgrade.
Please be aware that any upgrade will need to be paid by you and won’t be covered by your grant.
Changing to Apple from PC or vice-versa may mean we need to change your recommended software and we may need permission from your assessor if this significantly changes the support they have recommended.
How can I pay for my upgrade?
Please call 01355 573 173 or email sales@conceptnorthern.co.uk to pay for your upgrade.
Payments can also be made by BACS Transfer.
Once we have received your upgrade payment, we will make contact to confirm receipt and to arrange delivery of your order.
How soon should I receive my order?
We understand that you are likely eager to receive the items you ordered from our website. We work hard to process and ship orders quickly so you receive your items as soon as possible.
Our aim is to provide delivery of all our orders within 10 working days.
Once your delivery date has been agreed with our team, we aim to provide your order within 2 working days from your agreed date.
During high volume seasons, low stock, or other unforeseen circumstances, delivery timeframes may be delayed. We apologize for any inconvenience this may cause. We will do our best to provide specific updates if your order is affected by a delay.
Deliveries & Order Delay
While we aim to agree some of our deliveries on a scheduled day, unexpected delays of up to 48 hours may occasionally occur. Should such a delay arise with your package, we request that you allow our team a full 48-hour window past the initial delivery date before contacting us. This ensures we have adequate time to resolve any issues and provide prompt updates.
We strive to meet all delivery appointments and apologize for any inconvenience a delay may cause. Please rest assured our staff is dedicated to getting your product into your hands as soon as possible. We appreciate your patience and understanding as we work to optimize reliability and accuracy throughout the shipping process.
What if an item is out of stock?
Occasionally, circumstances beyond our control mean items will go out of stock. Usually, you will be informed of this when your parcel is delivered. If you are still waiting for the desired item after 2 weeks of your original delivery date, please contact sales@conceptnorthern.co.uk.
What if an item is missing from my order?
Please email sales@conceptnorthern.co.uk to report any shortages within 48 hours of delivery.
Key Information
Delivery Timescales: Our aim is to provide delivery of all our orders within 10 working days.
Training: You may also have been recommended training from Concept Northern. If this has yet to be arranged, again please do get in touch and we will arrange a day suitable for you. This will either be carried out at your own home, or at your College/University. Students under the age of 18 should have a family member or friend in the household when training is being carried out. We can provide a chaperone if you are unable to provide your own.
Cancellation of Delivery and/or Training: Should you need to cancel or re-arrange your appointment, please provide us with at least 48 hours notice. Failure to do so will result in charges being incurred and training time lost.
SAAS Paperwork: Those that received their funding from SAAS will be given an invoice on the day of delivery. We will email a copy of your invoice which will be stamped ‘paid’ to SAAS. For card payment, a receipt will be attached to your delivery paperwork. Any other receipts relating to your DSA recommendations should be included.
Feedback: We at Concept welcome all feedback and you will be given a chance to comment on receipt of your delivery via our feedback form. You will most likely receive a courtesy call later in the year to ensure that you were happy with the service received and that all is in working order.
Insurance: You may have been recommended insurance. This is provided by a third party Burnett Associates Plc. They will contact you directly with all the policy details including terms and conditions.
Aftercare: Should you have any queries relating to the equipment or training received, please feel free to contact our Sales Team on 01355 573 173 (Option 1). Technical Support queries can be made via 01355 573 173 (Option 4). Should you have one, please do refer to your to your Maintenance Contract for more information.
Confidentiality / Data Protection Act: Information provided to Concept Northern is personal data and shall be held by the Supplier in accordance with its obligations under the Data Protection Act 1998. Your personal data may be transferred to carefully selected third parties who are for the legitimate business purposes of the Supplier.