Warranty & Insurance

Accidental Damage Cover

Can you think of a qualifying incident that could have contributed to the current state of the laptop?

There is an accidental damage process we can follow to get this fixed for you.

Accidental damage such as dropping a laptop would be covered by the insurance, however you will need to specify how the damage occurred. If you can at all remember how the damage occurred, that’s exactly what Burnetts will be looking for in the claim form.

Should you ever feel you have had a qualifying incident that is negatively affecting your ability to use your equipment, you should always go ahead and complete an accidental damage claim form. Link provided below.

When accidental damage occurs to your laptop, Burnett’s can resolve this issue. Burnett’s only ask for a statement of responsibility to go along with any described damage.

Filling this form in accurately allows the insurer to look through each case quicker, moving things onto to the next step quicker. This normally involves formally asking for an assessment & repair cost.

Claim Form

You must complete an accidental damage claim form. It’s straightforward and we can answer any questions you may have about this process via email.

Making a claim — Burnett & Associates – https://www.burnett.co.uk/claims 

Concept Northern Warranty

If you believe you have a mechanical fault with your laptop, we can also look at the warranty if taken out with Concept Northern.

Please note: Apple Repairs can take up to 6 weeks to be completed.

Our Standard Process

Pictures

You will need to provide us with pictures of the unit in question. This includes front, back, USB & HDMI ports, charger cable and charger port.  

Collection

A collection will be placed and taken out via FedEx on a day of your choice.

Laptop Repair

If you have a standard laptop, Concept Northern will carry out the repair at our specially designed tech warehouse. PLEASE NOTE this is subject to availability on parts.

Delivery

Once the machine has been fixed our team will be in contact with you to arrange a delivery on a day that benefits you.

Our Apple Process

Pictures

You will need to provide us with pictures of the unit in question. This includes front, back, USB & HDMI ports, charger cable and charger port.  

Collection

A collection will be placed and taken out via FedEx on a day of your choice.

Laptop Repair

If you have an Apple product, your unit will be collected and sent to our Apple repair specialist to carry out the repair. PLEASE NOTE: If our repair specialist find any kind of accidental damage this will void the warranty and they will not carry out the repair.

Delivery

Once the machine has been fixed our team will be in contact with you to arrange a delivery on a day that benefits you.

What is covered under the Concept Northern Warranty?

Insurance calendar

It is important that you take regular back-ups of the data on your laptop. In cases such as a hard disc failure, we will have to reformat it back to the original set-up, therefore, regular back-ups are crucial.

What are my responsibilities?

It’s important to understand your responsibilities when it comes to protecting your purchases and making the most of warranty coverage. While warranties provide valuable protection and assistance, they also come with certain expectations and requirements. To help you navigate your responsibilities effectively, here is a breakdown of what you are typically responsible for:

By understanding and fulfilling your responsibilities, you can effectively navigate the warranty process and maximize the benefits of your warranty coverage. Remember to carefully review the warranty terms, comply with the requirements, and promptly report any issues to ensure a seamless experience.

Common Questions

What is malware or a virus?

How can I protect myself from malware or a virus?

Malware or a virus refers to malicious software designed to infiltrate, damage, or gain unauthorized access to computer systems, networks, or devices. It is a broad term that encompasses various types of harmful software, including viruses, worms, Trojans, ransomware, spyware, adware, and more.

Malware and viruses are typically created by cybercriminals with malicious intent, aiming to exploit vulnerabilities in computer systems for financial gain, data theft, or other harmful activities. These malicious programs can be spread through various means, such as infected email attachments, malicious downloads, compromised websites, or removable storage devices.

Once a computer or device is infected with malware or a virus, it can cause a range of detrimental effects, including:

Is my laptop battery covered under warranty?

Laptop batteries are NOT covered by our warranty cover. 

Once you purchase a laptop with us it may have up to 1 Years Manufacturer’s Warranty (subject to misuse). If the battery needs to be replaced within this time period, it may be valid for a free replacement. Please note: This is from the date that is included on your invoice.

If it is after 1 Year, the manufacturer will not cover this and a new battery will be chargeable.

Please contact us for the manufacturer’s details. You can then contact them directly or we can do this on your behalf if you wish.

Please note: Should you decide to purchase a replacement battery, it must be a genuine manufacturer replacement. If a replacement is bought and it is not a genuine manufacturer’s product, this will null and void your maintenance with Concept Northern. Concept Northern also does not recommend the use of universal power adapters.

Would you like more information?

We hope our website provides you with the information you need about us. If you would like to know more, please get in touch.
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