Warranty & Insurance
Disabled Student Insurance
With effect for Equipment supplied after 01 10 2025
PAM Wellness will provide you with insurance cover for the duration of your course as specified by your assessor. PAM Wellness use Specialty Risks Limited (SRL) as its insurance provider. SRL is directly authorised and regulated by the Financial Conduct Authority registration no. 771865. Specialty Risks is registered in England and Wales no. 6751834.
For more information about Specialty Risks’ insurance services please visit www.specialty-risks.com/about-our-insurance-services/
Your insurance will cover you for the equipment supplied to you and declared to Specialty Risks and includes the following benefits:
- Accidental damage, Fire Damage, Flood Damage, Damage Caused on Purpose[JM3] and Theft. (Note: policy will not cover loss from an unlocked/unsecured property or vehicle )
- Full reinstatement of all hardware and software to the standard originally supplied
- No limit on the number of claims you can make
- No excess if you make a claim
Like most insurance there are some things that cannot be covered. We have summarized these below.
- Normal wear and Tear
- Cosmetic Damage (scratches, chips, etc.)
- Equipment that is:
- Lost or misplaced equipment
- Stolen if you leave it unattended
- Stolen if you
- Stolen if you leave it in an unattended motor vehicle between 22:00 and 06:00
- Suffers a mechanical or electrical breakdow.
- Damage to equipment that is not suitably stored or packed
- Damage to , or theft of equipment on loan to someone else.
For further Information please refer to the Evidence of Cover and IPID documents to see full terms and conditions
- You can click here for a copy of the Evidence of Cover.
- You can click here for an Insurance Product Information Document (IPID) which is a summary of cover.
Making an Insurance Claim
If you would like to make a claim for accidental damage or theft you can do so
Register your claim online
You can register your claim online anytime here at specialty-risks.com/student-claims
Register your claim by telephone
You can call Specialty Risks on 0330 100 0712 (cost of local rate call or mobile minutes) during our office hours which are 09:00 to 17:00 Monday to Friday excluding Bank Holidays and Public Holidays
For any students who have insurance provided prior to 01/10/2025 that is still active you should contact support@conceptnorthern.co.uk
Concept Northern Warranty
If you believe you have a mechanical fault with your laptop, we can also look at the warranty if taken out with Concept Northern.
Please note: Apple Repairs can take up to 6 weeks to be completed.
Our Standard Process
Pictures
You will need to provide us with pictures of the unit in question. This includes front, back, USB & HDMI ports, charger cable and charger port.
Collection
Laptop Repair
Delivery
Our Apple Process
Pictures
You will need to provide us with pictures of the unit in question. This includes front, back, USB & HDMI ports, charger cable and charger port.
Collection
Laptop Repair
Delivery
What is covered under the Concept Northern Warranty?
It is important that you take regular back-ups of the data on your laptop. In cases such as a hard disc failure, we will have to reformat it back to the original set-up, therefore, regular back-ups are crucial.
What are my responsibilities?
- 1) Reading and Understanding the Warranty Terms: It is your responsibility to carefully read and comprehend the terms and conditions outlined in the warranty documentation. This includes understanding the coverage period, limitations, exclusions, and any specific requirements for maintaining the warranty's validity.
- 2) Backing up your data: Please ensure back-ups are done regularly and definitely before the PC leaves your possession, as Concept Northern is not responsible for saving and backing any of your files. They will not be held responsible for any loss of files incurred due to a fault and subsequent repair.
- 3) Providing Proof of Purchase: You are responsible for retaining and providing proof of purchase, such as a receipt or invoice, when making a warranty claim. This documentation serves as evidence of your ownership and helps validate your claim.
- 4) Reporting Issues in a Timely Manner: If you encounter any problems or defects with the product covered by the warranty, it is your responsibility to report them promptly. Most warranties have specific timeframes within which you must notify the seller or manufacturer of the issue. Delayed reporting may result in the denial of your claim, so it's crucial to act promptly.
- 5) Cooperating with the Warranty Claim Process: When making a warranty claim, you are responsible for cooperating with the seller or manufacturer's claim process. This may involve providing detailed information about the issue, completing claim forms, submitting supporting documents, or returning the product for inspection or repair. Timely and accurate cooperation will help facilitate a smoother claim resolution.
- 6) Paying for Non-Warranty Repairs or Services: It's important to note that warranties typically cover specific defects or malfunctions within a defined period. If the issue falls outside the warranty coverage or is caused by misuse or negligence, you are responsible for the costs associated with repair, replacement, or additional services.
- 7) Maintaining Communication Channels: You have a responsibility to maintain open lines of communication with the seller or manufacturer throughout the warranty period. This includes promptly responding to their inquiries, providing accurate information, and keeping them informed of any changes or developments related to the warranty claim.
- 8) Being Available: It is your responsibility to be available on the day of your FedEx collection. Please be aware we cannot provide you with a time range as we are not given a time slot for your collection.
By understanding and fulfilling your responsibilities, you can effectively navigate the warranty process and maximize the benefits of your warranty coverage. Remember to carefully review the warranty terms, comply with the requirements, and promptly report any issues to ensure a seamless experience.
Common Questions
What is malware or a virus?
- 1) Unauthorized Access: Some malware is designed to gain unauthorized access to a computer system or network, allowing hackers to remotely control or manipulate the compromised device.
- 2) Data Theft: Malware can be programmed to steal sensitive information, such as login credentials, financial data, or personal identifiable information (PII). This stolen data is often used for identity theft, financial fraud, or other illicit activities.
- 3) System Damage or Disruption: Certain types of malware, such as viruses or worms, can damage or disrupt the normal functioning of a computer system. They may delete files, corrupt data, or render the system inoperable
- 4) Ransomware Attacks: Ransomware is a type of malware that encrypts the victim's files, making them inaccessible until a ransom is paid to the attacker. Ransomware attacks have become increasingly prevalent and can have severe financial and operational consequences for individuals and organizations.
- 5) Advertisements and Browser Hijacking: Adware and browser hijackers are types of malware that generate unwanted advertisements, redirect web browsers to malicious websites, or modify browser settings without the user's consent.
How can I protect myself from malware or a virus?
Malware or a virus refers to malicious software designed to infiltrate, damage, or gain unauthorized access to computer systems, networks, or devices. It is a broad term that encompasses various types of harmful software, including viruses, worms, Trojans, ransomware, spyware, adware, and more.
Malware and viruses are typically created by cybercriminals with malicious intent, aiming to exploit vulnerabilities in computer systems for financial gain, data theft, or other harmful activities. These malicious programs can be spread through various means, such as infected email attachments, malicious downloads, compromised websites, or removable storage devices.
Once a computer or device is infected with malware or a virus, it can cause a range of detrimental effects, including:
Is my laptop battery covered under warranty?
- 1) Unauthorized Access: Some malware is designed to gain unauthorized access to a computer system or network, allowing hackers to remotely control or manipulate the compromised device.
- 2) Data Theft: Malware can be programmed to steal sensitive information, such as login credentials, financial data, or personal identifiable information (PII). This stolen data is often used for identity theft, financial fraud, or other illicit activities.
- 3) System Damage or Disruption: Certain types of malware, such as viruses or worms, can damage or disrupt the normal functioning of a computer system. They may delete files, corrupt data, or render the system inoperable
- 4) Ransomware Attacks: Ransomware is a type of malware that encrypts the victim's files, making them inaccessible until a ransom is paid to the attacker. Ransomware attacks have become increasingly prevalent and can have severe financial and operational consequences for individuals and organizations.
- 5) Advertisements and Browser Hijacking: Adware and browser hijackers are types of malware that generate unwanted advertisements, redirect web browsers to malicious websites, or modify browser settings without the user's consent.
Laptop batteries are NOT covered by our warranty cover.
Once you purchase a laptop with us it may have up to 1 Years Manufacturer’s Warranty (subject to misuse). If the battery needs to be replaced within this time period, it may be valid for a free replacement. Please note: This is from the date that is included on your invoice.
If it is after 1 Year, the manufacturer will not cover this and a new battery will be chargeable.
Please contact us for the manufacturer’s details. You can then contact them directly or we can do this on your behalf if you wish.
Please note: Should you decide to purchase a replacement battery, it must be a genuine manufacturer replacement. If a replacement is bought and it is not a genuine manufacturer’s product, this will null and void your maintenance with Concept Northern. Concept Northern also does not recommend the use of universal power adapters.